Grúas en Cambridge

Parked under 2 hours visiting a friend after working in that area(construction)inside an apartment lot without numbered spots, got towed since I didn’t use the “visitors” sign. Was mad at first but it is what it is, they have good clean tow trucks and I assume they wouldn’t try to hurt a brand new car with low mileage. Had to walk to the atm and to their shop, got my car same day with no hassle. 2.7 stars for remaining professional, could be better if it wasn’t just cash and cause I had the money on my card. I also think fees overly priced since I wasn’t parked overnight or all day.. good luck

We called B&B Towing today for assistance. The Woman who answered the phone was friendly and helpful. She dispatched a driver right out. The driver Dalton had the tough job of winching our stuck company van out of a stone driveway. I was impressed with his skill, patience and customer service. I strongly recommend this company.

******UPDATE: My insurance company called B&B towing to get the name of their insurance company for the claim, they refuse to give the info. I have to see one of the tow trucks and get a plate number so my insurance company can run the plate and get the info. ******** WHY NOT JUST GIVE THE INFO, LET THE INSURANCE COMPANIES HANDLE IT******* I REPORTED THEM TO THE BBB and City hall They towed my car parked in a handicap with a handicap placard on Monday damaged it when I called on Thursday of the same week when I noticed the damage they said there's nothing they can do. They had told me it was hard to tow and they had to use a dolly.. they only way this damage for on my car is by them towing. Let's see if the owner Mike really gives me a call back.. ***** I WAS ALSO TOLD BY SOMERVILLE POLICE TO FILE A COMPLAINT SO IT GOES ON RECORD BY DIALING 311. I'm also filing it with the BBB. *****

My car was stored here for maybe 5 hours total. They still charged me $35 for storing for one day. This is outrageous. The long-haired dachshund is in the office just to prevent everyone from freaking out. What is the need for $35 from each customer? Are you really hurting for more puppy chow?

I parked at porter square shopping center and was not given prior notice of cash-only policy nor did they notify the local police department (MGL Chapter 266 § 120D) which in MA may be considered improper. If so, no charges for removal or storage are permitted, and they must return the vehicle without fe I paid $260 in cash for one tow and one day of storage. Under Massachusetts law, the maximum allowed is $132 tow and $35 storage per 24‑hour period. This amounts to a clear violation of state regulations (220 CMR 272.00 and G.L. c. 159B, § 6B). And the front desk lady named jacky who smokes probably 30 packs of cigs told me it’s cash only. If you find yourself in this position please file with the massachusetts AG bc they are breaking the law.

Very bad servic the try to scamm me with 100 extra extra said its cash only Not recommended

The mechanic I had was so incredibly rude. The first words out of his mouth had attitude and it just got worse. He wanted me to move my car away from the curb and when I asked one clarifying question he seemed irritated and impatient with me. Once I actually began moving my car he immediately started yelling and just wanted to do it himself. If he wanted to spend his days with people that know about cars he should have stayed in the shop. I will not be using this service again.

this business has a ton of negative reviews so i am purposely writing them a good one bc it was 100% NOT my experience. I was in a total-loss accident and my car was towed to BTS. Not having had been through this before, I was figuring out next steps and unsure what to do. Every time I called or visited the location (which I did 3 times) the staff was extremely easy to talk to, work with, and reassuring. Kelly was wonderful. Having my car there was actually one of the easy parts of my awful situation. Even the owner/manager went out of his way to call me knowing my situation and offer advice since I was just in an accident and dealing with insurance. What he was suggesting made total sense and ended up benefiting us both. They were also very sweet in complimenting me because I brought my own drill to get my plates off (haha).

Never do business with them! Rude, ignorant, disrespectful, and unprofessional. I was racially profiled due to the color of my skin and recorded as if I was stealing my own property! The owner never spoke a woman did all the talking again very nasty and rude. As far as I’m concerned they need to be put out of business immediately!

Car was towed in error. Bostonian Towing representative said that if they're told a car is in a tow zone, then it's in a tow zone, and they need not and do not check whether it's true before towing. Representative was also belligerent and initially refused to provide the documentation the police said I was owed. This company has no qualms about weaponizing their incompetence to waste city resources, and they do not care who gets caught in the crossfire.