Grúas en Cambridge

Absolutely nasty and rude interaction all around. They towed my car after I left for 5 minutes to run inside a store without any explanation or trying to call me despite the lot being empty, and charged $175 out of sheer greed. Located in the middle of nowhere and they add arbitrary fees. Additionally when I picked my car up the next day, the woman at the front desk was incredibly rude, almost seemed like she went out of her way to sneer and poke at me as I was trying to get my car back. Zero empathy whatsoever. 10/10 scummy all around. If you’re going to be in this industry the very least you could do is be nice and they are the opposite of that.

Parked under 2 hours visiting a friend after working in that area(construction)inside an apartment lot without numbered spots, got towed since I didn’t use the “visitors” sign. Was mad at first but it is what it is, they have good clean tow trucks and I assume they wouldn’t try to hurt a brand new car with low mileage. Had to walk to the atm and to their shop, got my car same day with no hassle. 2.7 stars for remaining professional, could be better if it wasn’t just cash and cause I had the money on my card. I also think fees overly priced since I wasn’t parked overnight or all day.. good luck

The worst people to deal with ! They just wrongfully stole my friends car ! They claimed they didn’t see the parking pass on there! We called them to bring it back since it was STOLEN. The receptionist did admit it was the drivers fault for not checking. They said my friend had to go pick it up! Insane! They were disrespectful and unapologetic. They only brought it back because we called the police. The city needs to end the contract with these money hungry thugs!

Lack of respect and consideration for people, a new sign next to a restaurant and B&B just waiting in the wings. I went in and out of the restaurant with bags of food to be delivered and asked the driver to release the car and I would pay the retention amount but he completely insensitive ignored me. May the same kindness befall your company! Not long ago they were in the newspaper lamenting the closure of a unit and reporting on its drama. But that's what you get when you only think about your own navel.

Updated response to owner: I BEG you to please provide a picture or whatever this proof you have is of pulling our car out of a handicap spot. Beyond that, if people don’t want to believe me, the other reviews for your company speak for themselves. We’ll be sending our video of you pulling our car out of our reserved spot to the police. Be better people. This company will make an attempt to scam you out of money, and I just want to make sure any companies that employ them know that. We are definitely not the first people this happened to based on reviews, but we had our car towed out of our reserved spot that we pay for at our apartment complex. B&B took it on accident (which is what they admitted to when they were first contacted), but when our leasing office called, B&B told them we were parked in a handicap spot and that’s why they took our car. Our leasing office was able to provide proof that we were not in a handicap spot, but B&B refused to bring our car back to us anyways and still made an attempt at charging us to release our car that they incorrectly took. They did end up releasing our car without payment, but only after the aggressive attempt to scam us and then forcing us to come get it ourselves. We also got the police involved after they refused to return our car, and they lied to them about us being in a handicap spot as well. I’m really not the type of person to leave a bad review, and accidents happen all the time. I wouldn’t have been upset at all if they just returned our car in the first place. Just wanted to note this for anyone considering using this company that they clearly strive to steal money.

They will give you a quote and then try to cheat you. If they quote you a per-mile charge for towing, they will lie about the mileage on the invoice. On the other hand, they actually answer the phone, unlike the first 4 results on a search for towing in the Cambridge area.

Very bad servic the try to scamm me with 100 extra extra said its cash only Not recommended

Recently my car was towed by this company because there was a misunderstanding between the helpdesk team. We have called this guy and asked us to come and I took Uber at 11pm to the place apartment rental place gave and found that place is closed. Then i had to go home and go back to Alewife, Cambridge. The guy demanded I pay cash plus he added all kinds of charges on my bill. Beware of this company.

Extremely rude and unprofessional. The staff, especially the man I dealt with, spoke to me in a rude and disrespectful tone throughout. He insisted on towing the car to where he wanted, not where I asked. Refused to tell me the price until I agreed to his terms, and wouldn’t let me see my own car or provide a receipt until I paid. Terrible experience — stay far away.

This company put a massive dent in my front bumper when towing my car & lied about the damage claiming it was there when they picked the car up. Luckily a house that had a ring camera where they took my car and captured footage of them hitting my vehicle. Criminal behavior.